Customer Service and Call Centres

Service Delivery Executive Permanent

Service Delivery Executive

Service Delivery Executive

in Customer Service and Call Centres [email protected]

Single Point of Contact Executive - Service Delivery
Chadderton

£18,000 - £22,000 + Bonus

We are looking for an ambitious and driven Service Delivery Executive to join our busy operation in Chadderton. You will be a key liaison and vital part of ensuring our customer expectations and SLA’s are met. The role will see the successful individual will be progressing works orders, delivering customer service, handling issue escalation and providing operational support.

What to expect:

  • Progression of work orders - optimised service delivery efficiency, right first time
  • Issue escalation - 'No surprise’ customer culture through effective internal/external communication
  • Operational support - Phone availability/statistics

What we are looking for:

  • Ability to work in partnership with operational colleagues to enhance customer journey
  • Strong interpersonal and communication skills - oral and written
  • Excellent organisational skills with the ability to prioritise daily tasks and good multi-tasking skills aligned to role needs
  • Able to work under pressure and to tight deadlines
  • Adherence to all published policy and procedure
  • Computer literacy

What we have for you:

  • £18,000 - £22,000
  • Bonus structure
  • Medicash
  • Pension
  • Progression

Apply today!





Overview

  • Location: Chadderton, Greater Manchester
  • Job Contact: James Walker
  • Job Hours: Full Time
  • Job Start Date: 16 Oct 2020
  • Last Application Date: 13 Nov 2020
  • Rate: £ 18,000 to £22,000 / Annum
  • Salary Benefits: Bonus
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