Travel, Leisure, Tourism and Hospitality

Customer Care Manager Permanent

Customer Care Manager

Customer Care Manager

in Travel, Leisure, Tourism and Hospitality [email protected]

Customer Care Manager – Holiday Park

Newquay – Cornwall

£22,000 - £25,000 (Depending on Experience)

Are you passionate about delivering the highest standards of Customer Service? Do you want to work on one of the most beautiful resorts in the South West? If so, then this is the perfect position for you!

I’m currently working with one of the market leading Holiday Park operators in the UK who boast several fantastic parks. This specific park is set in a beautiful location in Cornwall and them are now looking to recruit a Customer Care/ Guest Experience Manager to head up all Customer related departments. If you have worked on a Holiday Park, Hotel, or similar establishment then I want to speak with you!!

Roles & Responsibilities:

  • Ensure all guests are greeted correctly on arrival.
  • Monitor daily bookings and ensure assigned Homes are prepared ready for check in.
  • Take reservations for future bookings and train all team in the procedures.
  • Ensure payments are correctly received for Owner accounts and accounted for correctly.
  • Solve complaints and train all team in the company procedures.
  • Respond to written feedback and provide resolution to all issues.
  • Inform guests of all our services, including all Food and Beverage and activities that are available.
  • Manage the guest relations team, (including Receptionists and back-office team) to ensure that we always meet and exceed company standards.

What’s on offer for you?

  • Competitive Basic Salary
  • Career progression opportunities/pathways
  • Company Pension
  • Company events
  • Staff discounts and much more!!

Make sure you apply today with an up-to-date CV for a fully confidential chat with an RSD Recruitment professional!





Overview

  • Location: Newquay, Cornwall
  • Job Contact: Tom Ranford
  • Job Hours: Full Time
  • Job Start Date: 07 Apr 2021
  • Last Application Date: 05 May 2021
  • Rate: £ 22,000 to £25,000 / Annum
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