Manufacturing and Production

Customer Service Assistant Temporary

Customer Service Assistant

Customer Service Assistant

in Manufacturing and Production [email protected]

We are seeking an experienced Customer Service advisor to work within our clients busy warehouse department.

This role is to cover maternity and is due to start in early October.

Your duties will include:-

  • Dealing with customers both over the telephone and via emai

    Rejecting returns if necessary and informing customers of the relevant terms and

  • conditions.

  • Raising online returns, ensuring that they are completed accurately.

  • Raising courier collections for applicable returns.

  • Raising warranty claims and taking ownership throughout the process.

  • Raising direct delivery returns, contacting suppliers for collection, ensuring goods go back

    to the supplier correctly and logging RMAs on relevant spreadsheet.

  • Dealing with courier collection exceptions, ensuring charges are applied where applicable.

  • Raising courier claims within the correct time frame and passing the completed claim

    request forms to accounts.

  • Booking in and inspecting returns.

  • Crediting all applicable returns.

  • Crediting courier claims and transferring to courier claims.

  • Transferring returns into the relevant stock location and ensuring the physical stock

    is correct so that Warehouse can put the goods away.

  • To maintain the accuracy of the collections/returns spreadsheet.

  • Tracking orders for customers and providing proof of delivery when requested.

  • Chase outstanding claims with customers.

  • Cover Customer Services Co-ordinator when they are on holiday.


  • Location: Plymouth, Devon
  • Job Contact: Natalie Powell
  • Job Hours: Full Time
  • Job Start Date: 07 Sep 2020
  • Last Application Date: 05 Oct 2020
  • Rate: £ 17,500 to £17,501 / Annum
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